Delivery Policy

Thank you for choosing thecitypharma as your trusted online pharmacy. This Delivery Policy outlines the terms and conditions regarding the delivery of products and services purchased through our platform. By placing an order with us, you agree to comply with and be bound by the following policies:

Order Processing Time:

Orders are typically processed within 45 minutes to 3 business days from the date of purchase.

Processing times may vary depending on the type of delivery and the nature of the product as well.

Delivery Methods:

We offer various delivery methods which are: 

Super-Fast Delivery

45 Minutes

BDT 150

Applicable for Dhaka City

Express Delivery

1-4 hours

BDT 59

Applicable for Dhaka City

Regular Delivery

Next day

BDT 39

Applicable for Dhaka City

Outside of Dhaka

2-3 business days

BDT 120

Shipping Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information.

We are not responsible for items delivered to incorrect addresses provided by the customer.

Shipping Restrictions:

Some products or services may have shipping restrictions based on geographic location or local regulations. Customers are responsible for checking and complying with these restrictions before placing an order.

Delivery Confirmation:

Upon successful delivery, customers will receive a confirmation email with relevant details, including tracking information (if applicable).

Shipping Delays:

While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding in such situations.

Returns Due to Non-Delivery:

If a product is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be responsible for any additional shipping charges.

Contact Information:

If you have any questions or concerns regarding your order or our delivery policy, please contact our customer service team at

customerservice.thecitypharma@gmail.com

or +880 1977-148917 (WhatsApp).