Thank You for Choosing thecitypharma.

If you are not completely satisfied with your purchase and delivery, we are here to help.

Return

To be eligible for a return, you have to prove that the wrong medicine, wrong product or any item different than what you originally ordered was delivered to you. Your item must be in the same condition that you received it. Your item must be in original medicine. You must put a “request for return” in the complaint box on the dashboard within 1 hour of receiving the item you want to return.

Refund

After getting the product, thecitypharma will make the refund by mobile banking/account transfer within 3-7 days.  

Exchange

The customer can exchange the medicine with the certain condition that the physician has changed the medicine (updated prescription must). Medicine can be exchanged within 30 days of purchasing subject to have at least 3 months expiry. The exchange procedure will be completed within 7 - 10 days.

Exchange Process

The customer will place an exchange request with the below information.

Return medicine name and unit.

Required medicine name and unit.

Return medicine purchasing invoice.

Doctor’s previous prescription and the updated prescription.

Delivery

Delivery costs are non-refundable. If you receive a replacement for your returned item, the cost of return delivery will be deducted from your refund.

Contact Us

If you have any questions on how to return your medicine, please contact our customer service team at

customerservice.thecitypharma@gmail.com

or +880 1977-148917 (WhatsApp). 

Note: The customer has to handover the medicine to the delivery man. After getting the medicine it will take 3 working days to update the customer.